Returns & Refund Policy
We want you to love what you ordered. If something isn't right, we're here to make it right.
Our Guarantee
If your item arrives damaged, defective, or not as described, contact us within 30 days of delivery and we'll replace it or refund you — your choice.
Returns
- Returns are accepted within 30 days of delivery.
- Items must be unused and in their original packaging.
- To start a return, email us with your order number and a photo of the item. We'll send you the return instructions.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear.
Damaged or Wrong Items
If your order shows up damaged or you received the wrong item, don't worry about sending anything back first — just email us a photo within 30 days and we'll sort it out right away, usually with a free replacement.
Pre-Order Cancellations
Since our pre-order items are made to order, you can cancel for a full refund any time before your item enters production. Once production has begun, we're unable to cancel, but our 30-day guarantee above still protects you after delivery.
What's Not Covered
We can't accept returns on items damaged by misuse, or on final-sale items clearly marked as such. Because these are novelty resin pieces, minor variations in finish are part of the handmade charm, not a defect.
How to Reach Us
Email us with your order number and a real person will help you. We reply to every message.